Internal Rules

I. FACILITIES

Article 1 (General definitions)

1. The facilities are located at Pavilhão Hélio Cardoso, Rua Professor Joaquim Augusto Silva, 3080-225 Figueira da Foz and include:
   • Training area;
   • Changing rooms;
   • Reception and Lounge
   • Office
2. The Management is made up as set out in Article 2 and is responsible for all final decisions on any matter concerning Revolution Fitness.
3. Technical direction by
   • Sofia Margarida Coelho Sampaio Domingos
4. Coaches
   • Staff accredited for this purpose, who supervise and deliver prescribed training sessions, with other duties to be defined internally.
5. Receptionists
   • Staff whose role at that time is limited to reception and customer service, with other duties to be defined internally.
6. Client
   • Revolution Fitness clients are all those who hold a paid annual insurance, a paid monthly plan or a valid, paid class pack.

Article 2 (Management)

1. According to the Permanent Certificate Code:
   • Luís Miguel Sá Marques Bastardo

II. GENERAL PROVISIONS

Article 3 (Medical Certificate)

1. Attendance at and admission to Revolution Fitness is governed by the Framework Law on Physical Activity and Sport, approved by Law no. 5/2007, of 16 January, whereby the admission of any person to sports facilities open to the public is not conditional on presenting a medical examination, but solely on the specific obligation to make sure, beforehand, that they have no contraindications to practising the activity they intend to carry out.

Article 4 (Timetable)

1. Revolution Fitness generally operates on the following schedule:
2. Monday to Friday: 06:30h to 14:30h and 17h00 to 21h00
3. Saturdays: 09h30 to 12h30
4. Sundays and public holidays: 09h30 to 12h30 (except 25 December and 1 January)
5. There may be exceptions to this timetable as needed.
6. Timetable changes can be checked in, and are binding as published in, the classes and activities section of the institutional website revolutionfitness.pt and/or the Regibox app, updated weekly.

III. REGISTRATION

Article 5 (Registration)

1. Subject to the conditions set out in these rules, any citizen, Portuguese or foreign, aged 18 or over may enrol in Revolution Fitness activities, or from the age of 6 with written authorisation from the parent(s) and/or guardians and/or legal representatives.
2. When registering, members must present the following documents:
   • Citizen Card (ID card)
   • For payment by direct debit: IBAN and/or NIB number
3. On registration, an annual insurance policy is compulsorily included, with its amount updated every year.
4. There is also a registration fee, the amount of which is updated annually and may be subject to duly announced promotional campaigns.
5. A direct debit activation fee per direct debit may be charged to any customer who chooses this payment method.
6. Revolution Fitness reserves the right not to accept a registration.
7. Registration may be closed to any new member, namely due to exceptional circumstances such as the maximum operating capacity having been reached.

IV: PAYMENTS, MONTHLY FEES OR CLASS PACKS, ACCESS AND SERVICES, PERSONAL BELONGINGS AND CAR PARK

Article 6 (Payments, Monthly Fees or Packs and access to classes)

1. Monthly fees and class packs have no mandatory renewals and are subject to possible annual price updates.
2. Members can only book classes when their annual insurance is up to date and the corresponding monthly fee or class pack is paid and current.
3. Booking classes is mandatory. The management, coaches and receptionist(s) reserve the right to refuse the client access to any class that has not been booked.
4. Members can book classes through the Regibox app up to one minute before the class start time.
5. If booking a class is not possible for any reason, the client should contact customer services to clarify the reason by one of the following means:
   • Facebook and Instagram social media, through the Revolution Fitness Figueira page
   • Email, at geral@revolutionfitness.pt
   • Contact form available at revolutionfitness.pt
   • Mobile, on 936 154 598
   • Directly at the front desk
6. If the class was already full, it can be booked at the front desk after it has started, on a waiting-list basis.
7. If you don't show up or are at least 5 minutes late for a booked class, the spot will be opened to clients on the waiting list booking at the front desk.
8. The Waiting List works through booking in the Regibox app, on a first-come, first-served basis or by expressing the intention to attend a full class, through any of the channels in point no. 5.
9. The management, coaches and receptionist(s) reserve the right to accept more clients than the number of available spots, under conditions assessed on a case-by-case basis.
10. If a member misses two classes within the last 7 consecutive days, they can keep booking classes, but for the following 7 days only up to one hour before the chosen class.
11. If a member cancels their place in three classes within the last 7 consecutive days, they may continue to book classes; however, for the following 7 days, only up to one hour before the intended class.
12. Athlete lateness is tolerated when it does not exceed 5 (five) minutes and/or does not disrupt the smooth running and management of the class by the Coach. Once the 5 (five) minutes of tolerance have passed, the Coach has the final say on whether to allow the athlete to take part in the class. This decision is made case by case, based on the Coach's technical and scientific knowledge regarding the athlete's safety when their warm-up has been compromised.
13. Interruptions or absences during the class should be strongly avoided, as they negatively affect its smooth running. One-off and exceptional situations must always be communicated to and discussed with the Coach responsible for the class, and absences (even short or momentary ones) must always be communicated so that the Coach can check on the athlete's wellbeing where applicable.

Article 7 (Payment Methods)

1. On registration, you pay the monthly fee for the first month of attendance or the full class pack, plus the registration fee set out in the price list, plus the annual insurance.
2. The first payment can be made by Multibanco, Multibanco reference or cash.
3. All recurring payments will be made by direct debit, except in exceptional situations duly authorised by the management.
4. If a direct debit payment is returned unpaid for reasons attributable to the member, the management may apply a 5 € fee to request that direct debit collection again or to collect it at the front desk.
5. New payment methods may be introduced.

Article 8 (Suspension and Cancellation)

1. Members may suspend their membership in the following cases:
   • Health reasons, provided they are duly justified by a medical certificate;
   • Professional reasons, in the case of a change of workplace or residence for an indefinite period, duly documented.
2. The suspension period cannot be less than one month or more than 3 months.
3. Any request to suspend or cancel a membership must be made in writing to Revolution Fitness, preferably by email to geral@revolutionfitness.pt, with 30 days' notice. In the case of a suspension, it must be accompanied by a supporting document proving the situation stated.
4. Cancelling the Direct Debit is the member's responsibility, through their own bank account. Revolution Fitness has no obligation or responsibility either to cancel debits or to reimburse the member for any monthly fees they did not use due to absence, regardless of the reason for it.
5. Likewise, no monthly fees or packs already paid will be refunded, in whole or in part, due to any withdrawal or failure to meet the deadline set out in point 3 above.
6. Refunds of monthly fees already charged will only be allowed in the cases, terms and conditions set out in the legislation in force at the time.
7. Failure to pay for any monthly, daily or one-off service, regardless of the payment method chosen, necessarily and immediately entails the loss of the right to book classes or other activities independently.
8. A Direct Debit not collected for reasons beyond Revolution Fitness's control and attributable to the client may be subject to a 5 € surcharge for each rejected debit.

Article 9 (Services)

1. Once booked, all plans include access to the facilities in the area assigned to the training session, as well as access to changing rooms and toilets.
2. Revolution Fitness is not obliged to guarantee a parking space for every client.
3. The monthly fee options are as follows:
   • Unlimited: unlimited access to every class on the timetable and open gym.
   • Three times a week: access to 3 sessions per week, with any class or open gym session counting towards this limit.

Article 10 (Nutrition and Physiotherapy Services)

1. The nutrition services available are provided by a duly qualified Nutritionist registered with the Portuguese Order of Nutritionists, holding an active professional licence and in good standing.

Article 11 (Personal Belongings)

1. Any belongings left in the changing room or in any other area of Revolution Fitness are entirely the client's responsibility.
2. Personal equipment or any belongings found by any member of Staff will be placed in lost and found boxes, in an area accessible to all users of the Revolution Fitness facilities.
3. Revolution Fitness reserves the right to donate and dispose of any and all items left in any area of the gym fifteen days after they have not been claimed by their owner.
4. It is the clients' responsibility to check at the designated place whether an item of theirs reported as lost has been left there.
5. The management, coaches and receptionists accept no responsibility for the loss or misplacement of the contents of the lost and found boxes.

VI - COMPLAINTS

1. Every user or entity has the right to complain about the conditions in which the activities take place. For this purpose, there is a complaints book.
2. All complaints must be identified.

VII. FINAL PROVISIONS

1. These rules come into force as soon as they are approved.
2. These rules may be amended, should the management see fit, with a view to improving the conditions of use.

VIII. CASES NOT PROVIDED FOR

1. Any matters not covered by these rules will be assessed case by case by Revolution Fitness management.

Sofia Margarida Coelho Sampaio Domingos
Technical Director

Luís Miguel Sá Marques Bastardo
Managing partner

Internal rules, version 2.0. Timetable changes are published on the class schedule and in the Regibox app. For any suspension or cancellation request, write to geral@revolutionfitness.pt 30 days in advance.